Outstanding Service, over 20 years of Experience... We are the Pond People.
Customer Service
Our Promise
We believe in old fashion customer service. If you are in need of any assistance, please do not hesitate to contact us by phone, e-mail or in writing (contact
information).
100% customer satisfaction is not our goal... it is our promise!
Willow Pond Aqua Farms
Contact via Mail / Phone
Willow Pond Aqua Farms
3581 Swamp Rd.
Canandaigua, New York, 14424
ph. 1.888.854.8945
Contact via E-mail
Please use our simple and secure contact form.
Questions and Answers
Find answers to questions we receive most often.
Account Information
Review Prior Orders |
Account Information Answers
Shipping Information
We ship Monday through Thursday. Please allow up to 7 business days to process your order once it has been placed. We will promptly notify you if there is a delay in processing your order.
Shipping rates are based on box dimensions, weight and zip code.
Live animals must be shipped overnight to ensure survival. All plants are shipped 2-day Monday through Wednesday. We will coordinate with you the most convenient day to ship your plants or fish.
At this time we do not ship internationally.
Returns
Please refer to our return policy for details.
Privacy and Security
Please refer to our privacy and security polices for details.
If you can't find the answer to your question, please contact us directly.